PG&E
A durable foundation for utility regulatory analysis
Challenge
An analytical department relied on ad hoc processes to answer changing questions about customers, billing, usage, rates, programs, premises, and demographic characteristics. Results were difficult to reproduce as operational data changed.
Work
Designed a monthly snapshot architecture covering approximately 5.5 million customers. It preserved the historical state of key customer and usage data and created reusable reference structures for an eight-person analytical department.
Hourly planning
Related interval-data tools imputed missing electricity and gas usage and reconciled results to billed meter reads, making hourly planning available across all 8,760 hours of a standard year.
Result
The architecture replaced the ad hoc process and made analysis easier, faster, more accurate, and reproducible. It became a central departmental foundation and has remained in use for more than 11 years.
System migration
Created a UNIX-based process that moved thousands of SAS programs across development, test, and production environments. Development and testing took approximately two weeks instead of the anticipated months.
Independent review
Found that an existing CARE/FERA measure combined percentages based on different customer populations. The logic was corrected and a materially inaccurate reported result was changed.